Yup, my Lemur has completely lost one hinge; I’ve actually got the case duct taped together at this point. Their customer support was really bad when i contacted them about it; they tried to get me to agree to charges before they even told me what they were charging me for: it took me days of escalation to get the answer that they were going to ship me a part but had no instructions or videos for installation and didn’t recommend end users do it. I’m actually looking at Framework now instead; I’m pretty done with System 76 at this point.
I’ve found the $5 a month tier to be just about right. There have been a few months I’ve gone over, but they make that super easy to deal with: they just change the subscription renewal date and you start your next month a few days early.